Miguel Fernandez is the product developer at Claimsbot. The chatbot Miguel is developing specializes in processing insurance claims. If you take the time to listen to what Miguel has to say about this chat service, you will realize that the proverbial rubber hits the road at the point where customers, who are already fully engaged, get to enjoy the added value of getting things done by interacting with Claimsbot.

In this third and final part, Miguel touches and expands upon variety of topics related to chatbots. Starting with IoT, he provides a number of real and hypothetical scenarios illustrating how conversational interface ties nicely into the brave new world of decentralized services. We were fortunate to get a first hand glimpse into the pioneering efforts that Miguel and his team are investing in solving the immediate and impotant problems that affects most people on a daily basis. Bonus point: at the end of the episode Miguel invites talented developers to apply and join his team. Right on! Recorded on January 4, 2018.

Guitar, bass, percussion intro overdubbed by Alex Bunardzic ;)