Your business relies on ongoing conversation with your customers. Conversations are effective because they are flexible and personable.
Serving your customers through apps is inflexible and impersonal.
Apps are nevertheless attractive because they automate customer service and make your business scalable.
The final frontier in offering sophisticated customer service is to automate the conversation with your customers.
Automating the conversation with your customers makes your business more flexible, more personable, more reliable and more scalable!
How Does Digital Exprt Help Automate Conversation With Customers?
Automating any conversation is not an easy task. Unlike automating paperwork and workflow by using Graphical User Interface (GUI), customer-generated free form text is very hard to automate.
One of the biggest challenges when attempting to automatically process text messages received by customers is determining what is the actual intent that the customer wishes to communicate.
Digital Exprt helps you ensure that customer-generated text messages get interpreted correctly. Once the service correctly interprets the received message, it can safely proceed to process it without any trace of ambiguity.