Miguel Fernandez is the product developer at Claimsbot. The chatbot Miguel is developing specializes in processing insurance claims. If you take the time to listen to what Miguel has to say about this chat service, you will realize that the proverbial rubber hits the road at the point where customers, who are already fully engaged, get to enjoy the added value of getting things done by interacting with Claimsbot.

In part 2 of our podcast Miguel manages to keep things on track and not get swayed by various 'shiny objects' that are vying for our attention. Messaging channels, Progressive Web Apps, legacy tech (email and native mobile apps), all those are only the tools, not the end goal. A very educational session, I'm sure you'll enjoy following Miguel's line of reasoning here! Recorded on January 4, 2018.

Guitar, bass, percussion intro overdubbed by Alex Bunardzic ;)